Gown and size selection
All sales are final – gown sold as is.
Your purchased gown is a previous sample made to our standard UK sizing range.
Sample gowns are previous boutique, press, trunk or production samples that may contain slight imperfections. Any flaw in the gown is outlined in the imagery provided.
As your gown was a previous sample gown, it may not be true to the exact original size.
Full pament is taken upon ordering. A gown payment is non-refundable.
We do not accept cancellations once payment has been made. Nor do we offer exchanges.
The perfect bridal fit
As our gowns are made using a standard sizing system and not made to measure, you may require alterations once you receive your gown, depending on your desired fit.
Any alterations are not included in the price and are not carried out by us, but by your preferred seamstress/tailor, at your cost.
Gown care notes
Your gown is made from delicate laces and linings. Please find a care label sewn in to the inside lining of your skirt, please be sure to show this to your drycleaner for detailed cleaning instructions.
Rue de Seine will provide you with a complimentary breathable garment bag. Please keep your gown in this bag and out of direct sunlight and damp conditions before your wedding day to ensure safe keeping. For long term keeping/storage after your wedding, please discuss options with your dry-cleaner.
Shipping of your gown
We will ship your gown to your location using the details you have provided.
Delivery can be expected in 5 - 7 working days from the date your order is completed. This timing may vary depending upon customs entry into your country.
You will be provided with online tracking details; we track our shipments door to door to ensure their safe arrival to you. As your parcel will need a signature, a business address is preferred. Rue de Seine does not cover multiple attempts to drop off, a shipping fee will occur if you are not available for delivery.
Depending on the destination, orders may incur a custom or import duty charge. Rue De Seine does not have control over these charges and are unable to quote customs fees, as it is based on your own country’s regulations & compliances. For further information, please contact your local customs office.
All charges are to be paid by the customer on delivery of order. If you do not accept to pay these charges initially, your parcel may be abandoned or returned to sender.