Depending on the destination, your order may incur a custom or import duty charge. For further information, please contact your local customs office. All charges are to be paid by the customer on delivery of order. If you do not accept to pay these charges initially, your parcel may be abandoned or returned to sender.
All gowns remain the property or Rue de Seine until paid for in full. Orders require 100% payment on order date. We use a secure payment gateway and your credit card details are not saved on file or accessible by us.
Depending on the destination, orders may incur a custom or import duty charge. Rue De Seine does not have control over these charges and are unable to quote customs fees, as it is based on your own country’s regulations & compliances. For further information, please contact your local customs office. All charges are to be paid by the customer on delivery of order. If you do not accept to pay these charges initially, your parcel may be abandoned or returned to sender.
Lead times quoted are estimates only. Delivery times are approximate and do depend on customs processes and entry into your country. We are not responsible for any customs delays that may incur on arrival into your country.
We suggest your delivery date is a minimum of 4 weeks prior to your wedding, to allow for any customs / delivery delays.
We cannot discount gowns further than the original quoted discount price. The discount price is based on the condition of the gown.
Your gown has previously been one of the following samples – Press / Boutique / Production / Trunk Show.
Your gown has been worn and will NOT be as brand new. All sample gowns are in great sample condition, as per the imagery provided online for your gown.
Please expect that there may be some very minor imperfections to your sample gown; these may include slight pulling of threads on the outer or lining, slight difference in colour to the original, the size may not be 100% true to original, due to multiple try ons.
You must accept both the contract document and the Terms & Conditions document in order to complete your order.
Rue de Seine Limited is a New Zealand owned and registered business.
All sales are final – gown sold as is.
Your purchased gown is a previous sample made to our standard UK sizing range.
Sample gowns are previous boutique, press, trunk or production samples that may contain slight imperfections. Any flaw in the gown is outlined in the imagery provided.
As your gown was a previous sample gown, it may not be true to the exact original size.
Full payment is taken upon ordering. A gown payment is non-refundable.
We do not accept cancellations once payment has been made, nor do we offer exchanges.
As our gowns are made using a standard sizing system and not made to measure, you may require alterations once you receive your gown, depending on your desired fit.
Any alterations are not included in the price and are not carried out by us, but by your preferred seamstress/tailor, at your cost.
Your gown is made from delicate laces and linings. Please find a care label sewn in to the inside lining of your skirt, please be sure to show this to your drycleaner for detailed cleaning instructions.
Rue de Seine will provide you with a complimentary breathable garment bag. Please keep your gown in this bag and out of direct sunlight and damp conditions before your wedding day to ensure safe keeping. For long term keeping/storage after your wedding, please discuss options with your dry-cleaner.
We will ship your gown to your location using the details you have provided.
Delivery can be expected in 5 - 7 working days from the date your order is processed. Shipping may take up to 7 - 14 days depending on your location and depending upon customs entry into your country.
You will be provided with online tracking details; we track our shipments door to door to ensure their safe arrival to you. As your parcel will need a signature, a business address is preferred. Rue de Seine does not cover multiple attempts to drop off, a shipping fee will occur if you are not available for delivery.
Depending on the destination, orders may incur a custom or import duty charge. Rue De Seine does not have control over these charges and are unable to quote customs fees, as it is based on your own country’s regulations & compliances. For further information, please contact your local customs office.
All charges are to be paid by the customer on delivery of order. If you do not accept to pay these charges initially, your parcel may be abandoned or returned to sender.