FAQ | Rue de Seine

FAQ

Where do I find my nearest retailer?

Please visit our Retailers page to find your nearest Rue de Seine retailer https://ruedeseine.com/retailers

How far in advance should I order my gown?

We recommend your order your gown anywhere between 6 – 10 months before your wedding date. This timing allows for your gown to be produced in our Auckland Atelier and then delivered to the retailer you ordered through. This timeframe will also allow ample time for any alterations you may be wanting to have carried out with your preferred tailor once you have received your gown. Please note that we do not provide a customisations or alterations service in-house, so if you are looking to personalize your Rue gown, we recommend you consult with your local bridal alterations’ expert, so you can include this into your timing.

What size dresses do you produce?

We use the UK standard sizing system and make our gowns to our UK6 – UK18 sizing range. Some of our Classics styles are only available to a UK16. Some of our Classics styles are also available to a UK20. Sizing availability for each style is outlined on each of our gown’s information pages.

What does a fitting involve and how much does it cost?

Your exclusive fitting will be booked in for 1.5 hours. During that time you will be one on one with a Rue De Seine stylist who will help you find your perfect silhouette.

We have seating room for up to 3 of your guests so please bring along family and/or friends to help you with the big decision.

If you already have the shoes and/or undergarments that you intend to wear on the big day then please bring them.

Our team will outline the finer details of your fitting, and the fee once you are ready to book.

Do you deliver worldwide?

We have retailers in a wide range of locations worldwide. Each retailer carries a selection of our collection pieces. During your fitting you will try on your favourite styles and order your gown through the retailer, your gown will be delivered to the retailer you purchased through, once completed & shipped from our Auckland Atelier. Please click the link here to visit our list of worldwide retailers https://ruedeseine.com/retailers

If you are not located near to one of our retailers, please enquire about our simple direct order process here https://ruedeseine.com/contact/direct-orders

What is a trunk show?

Our bridal trunk shows are exclusive Rue De Seine events held at Rue retailers worldwide, typically for one weekend only at each location. You get to try on gowns from our latest collection that may not always be available in store.


All of our Rue retailers have passionate bridal stylists who are dedicated to helping you with any questions about fit and styling so you can say YES to becoming a Rue bride! If you do find the dress of your dreams at a trunk show, be prepared to make a decision that day, as the gowns will not always be in store once the trunk show is over.

Will I need alterations?

Your gown will be ordered to the UK gown size that will best fit, based on your measurements that were taken during your fitting. The sample you try on in-store may not be true to the original UK sizing it was made to, due to multiple try-ons, potential slight softening and stretching of fabrics and dry-cleaning. We always recommend choosing your UK gown size based on your measurements, and not by the fit of the sample gown alone.

Most of our brides’ gowns will require some form of alteration once received to achieve the perfect bridal fit for your big day. This may include hemming, taking in slightly at the seams, shortening of the straps, etc.

As we are based in Auckland, NZ – we have recommended tailors in our location for our Auckland based brides.​ Otherwise, we are happy to help connect you to your Retailer through whom you purchased your Rue gown, and they can assist with local recommendations for tailors near you who have worked with our gowns.